Puntarenas Shore Excurions Costa Rica
Reservations in advance are highly recommended to ensure your space in any of our tours. You can book your excursion with several months in advance if you want. We recommend to book with 2 months before the arrival date. Last minute bookings are subject to availability, but we normally have space for all of our customers unless the buses are full. For special dates such Christmas, New Year, Holy week, we recommend early bookings.
Greenway Nature Tours work with small groups. Normally, we operate our tours in small Vans for 15, 20 or 25 passengers with a naturalist tour guide on it. Large buses are used only for large group’s bookings and when the customer requests a compact group. Due we visit wilderness areas and we take care of the environment; we prefer small groups in order to guarantee to all our customers a personalized experience.
No. All the formal Tour Operators Companies working with shore excursions have restrictions to sell tours at the pier and if we sell any, the local authorities can cancel our license. This policy is in order to guarantee a professional operation and certified that our company has all the permissions and documents in order. Our company must request a special permission to get into the pier and report the number of passengers, the buses we will use for the operation, the license plates, ID’s of all the staff and all insurances the day before the tour. This permission must be approved by the local authorities and according with National and International regulations for the safety of all the cruise passengers visiting Costa Rica. However, once you arrive at the pier, you will see some locals and cab drivers offering tours. They have a different special permission and are regulated by the local authorities as well, but normally use less quality transportation, lack of certifications and you travel under your own risk.
No. All the bookings must be paid in advance and once you receive the confirmation form from our main office located in San Jose. This is for security reasons due we don’t want a tour guide carrying a bunch of money with him. Besides this, we need a 100% guarantee that you will take the tour. In special situations we can negotiate a deposit by credit card and final payment in cash once you arrive.
No, Greenway Tours always is looking for exclusive experiences and we try to bring our customers to locations where not too many tourists come. We have special contracts with suppliers in order to guarantee that our groups will be attended in a professional basis.
Yes. For children under 10 years old, we apply a 20% discount of the regular adult’s rates.
Yes, all our tours have been designed according with the cruise ships schedules and they finish at least 2 or 3 hours before the ship set sail. For this reason, you don’t have to be worry about this situation.
All our tours include Pick Up and Drop Off at the pier. All our buses are very well identified with our logo in front and our tour guides wear a uniform.
You will be met at the cruise pier. Right in front Gangway, look for a representative of Greenway Tours holding a board with your party’s name. Our bus will be at the parking lot where all the tour buses wait for passengers. All Greenway Tours buses have our logo in front and guides wear uniform.
Yes, our main office number is +506-2297-0889 and the emergency number is +506-8496-0041. In case you need a phone, you can find them in the main building terminal. However, you can ask someone at the pier to borrow the phone. We are sure you will get assistance on this matter.
To make it easy for you, we work with LOCAL PORT TIME. Please note that in Costa Rica there is some confusion about ship time versus local time. Please check with the reception to clarify whether your ship changes its time to local time, so you don’t miss your excursion. As each ship is ruled by its captain, it is your responsibility to confirm this while you are sailing.
Yes, Greenway Tours guarantee a full refund in case the ship can’t dock due really bad weather conditions or any other special reason. However, if the ship docks, trips operate rain or shine, and we can’t accept last minute cancellations due normal rainy conditions.
Yes. In case the ship arrives late, our pickup time will be 30 minutes after ship arriva.
All our tours are set at 8:00 AM Local Port Time. However, for some cruise ships arriving after 8:00 AM, our pickup time is 30 minutes after ship arrival.
You can book directly from our web site. We have a safe booking system. You can also contact our office for a manual booking or confirmation.
Yes, Greenway Tours is a certified Travel Agency & Tour Operator by the Costa Rican Tourist Board (ICT).
Yes, all the buses are recent models equipped with AC, Microphone and cooler, comfortable and with good leg room.
All our tour guides are bilinguals with excellent English skills. We also have guides in French, German and Spanish upon request.
Yes, our tour guides are professionals and all of them have a valid license by the Costa Rica Tourist Board. Some of them have a University degree in Biology or History, and all are very knowledge about Costa Rica in general: Culture, economy, society, nature, etc.
Yes, all the prices indicated in our web sites are the final prices and you don’t have to pay anything extra unless you request something additional during the tour development. Note: Be careful with some local operators that offer you Great Deals at the pier. Normally they charge a rate for the transportation service only and once you arrive to the different attractions you have to pay the additional fees and they get a commission. At the end of the day, you probably will be paying more that a pre-arranged tour. Besides this, in order to full up their vans, they will mix you up with other people and with different interests and you can be disappointed with the experience.
Our services are very competitive in terms of quality and price. Our tours are better due you don’t have to travel in big buses and visiting crowded places. Our rates are lower, and you get a more personalized service. Due we are a small company; we can be more flexible with our tour’s development.
The company is own by Mario Leon (50), a Biologist with more than 25 years’ experience in the travel industry. He starts as a Naturalist Tour Guide when he still was at the university. Mario is a biologist and use to teach tropical ecology for a special program for tour guides. He has been in about 60 countries and used to work for Windstar Cruises as a naturalist on board and Holland America Line as an assistant Shore Excursions Manager for the Caribbean region, where he gets his experience on shore excursions. Besides the travel Industry, Mario worked with the United Nations in New York and Switzerland Headquarters as a Consulting Leader for the UN Conference about Environment and Development held in Rio de Janeiro, Brazil in 1992.
Yes, if you are an independent or Travel Agent leading a group with 15 or more people, we can offer you a 15% discount of the regular adult’s rates or offer you a private service at no extra cost. If you have a group and need a special tour or negotiation, we are open to discuss the different possibilities.
Yes, we have contracts with many travel agencies and travel agents, and we can deal a special commission. If after the tour with us, you like our services and you are interested in being one of our suppliers, we will send you by email our Sales Manual & Travel Agents Kit with all the information for enroll our programs.
Tipping is always appreciated, and you can follow the same guidelines you use in your country of origin!
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