Frequent Questions & Answers for our Shore Excursions
Here we list some of the most common questions our clients ask to us regarding our tours & operations
How big are your groups?
Greenway Nature Tours work with small groups. Normally, we operate our tours in small buses for up to 15 to 18 passengers with a naturalist tour guide. Large buses are used only for large group’s bookings and when the customer requests a compact group. Due we visit wilderness areas and we take care of the environment; we prefer small groups in order to guarantee to all our customers a personalized experience.
Have Greenway Nature Tours children rates?
Yes. For children under 10 years old, we apply a 20% discount of the regular adult’s rates.
Do you guarantee that we will be back in time at the port before the ship leaves?
Yes, all our tours have been designed according with the cruise ships schedules and they finish at least 2 or 3 hours before the ship set sail. For this reason, you don’t have to be worry about this situation.
Where is the Pick Up and Drop off of all your tours?
All our tours include Pick Up and Drop Off at the pier. All our buses are very well identified with our logo in front and our tour guides wear a uniform. Do you have an emergency number in case we couldn’t find you at the pier? Where I can find a phone for make the call?
Yes, our main office number is +506-2297-0889 and the emergency number is +506-8496-0041. In case you need a phone, you can find them in the main building terminal. However, you can ask someone at the pier to borrow the phone. We are sure you will get assistance on this matter.
In case the ship cancels Port. Do you have a refund policy?
Yes, Greenway Tours guarantee a full refund in case the ship can’t dock due really bad weather conditions or any other special reason. However, if the ship docks, trips operate rain or shine, and we can’t accept last minute cancellations due normal rainy conditions.
Do you work with Local Time or Ship Time? Some ships are one hour ahead the local time.
To make it easy for you, we work with LOCAL PORT TIME. Please note that in Costa Rica there is some confusion about ship time versus local time. Please check with the reception to clarify whether your ship changes its time to local time, so you don’t miss your excursion. As each ship is ruled by its captain, it is your responsibility to confirm this while you are sailing.
If the ship arrives late, do you wait for us?
Yes. In case the ship arrives late, our pickup time will be 30 minutes after ship arrival.
What is your pickup time?
All our tours are set at 8:00 AM Local Port Time. However, for some cruise ships arriving after 8:00 AM, our pickup time is 30 minutes after ship arrival
Is your company certified by Tourist Board? Are you members of some International Organizations?
Yes, Greenway Tours is a certified Travel Agency & Tour Operator by the Costa Rican Tourist Board (ICT)
Are the buses in good conditions and have A/C?
Yes, all the buses are recent models equipped with AC, Microphone and cooler, comfortable and with good leg room.
Are the tour guides Bilingual? Do they speak good English?
All our tour guides are bilinguals with excellent English skills. We also have guides in French, German and Spanish upon request.
Are your tour guides certified and knowledge?
Yes, our tour guides are professionals and all of them have a valid license by the Costa Rica Tourist Board. Some of them have a University degree in Biology or History, and all are very knowledge about Costa Rica in general: Culture, economy, society, nature, etc.
Is your price the final price, or I should expect hidden costs?
Yes, all the prices indicated in our web sites are the final prices and you don’t have to pay anything extra unless you request something additional during the tour development.
Note: Be careful with some local operators that offer you Great Deals at the pier. Normally they charge a rate for the transportation service only and once you arrive to the different attractions you have to pay the additional fees and they get a commission. At the end of the day, you probably will be paying more that a pre-arranged tour. Besides this, in order to full up their vans, they will mix you up with other people and with different interests and you can be disappointed with the experience.
Are your tours as good as the ones offered by the ship? Are they less or more expensive?
Our services are very competitive in terms of quality and price. Our tours are better due you don’t have to travel in big buses and visiting crowded places. Our rates are lower, and you get a more personalized service. Due we are a small company; we can be more flexible with our tour’s development.
I will be traveling with a group. Can I get a special rate or discount?
Yes, if you are an independent or Travel Agent leading a group with 15 or more people, we can offer you a 15% discount of the regular adult’s rates or offer you a private service at no extra cost. If you have a group and need a special tour or negotiation, we are open to discuss the different possibilities.
I’m a travel agent and interested in your tours? Can I get a commission if I book the tour through your company?
Yes, we have contracts with many travel agencies and travel agents, and we can deal a special commission. If after the tour with us, you like our services and you are interested in being one of our suppliers, we will send you by email our Sales Manual & Travel Agents Kit with all the information for enroll our programs.
Memberships & Certifications
