TERMS, CONDITIONS & CANCELLATION POLICY FOR DAY TOURS,
SHORE EXCURSIONS & VACATION PACKAGES.
Thank you very much for book your Private Day Tour from San Jose, Shore Excursion or Vacation Package with GREENWAY NATURE TOURS.
CANCELLATION POLICY
PRIVATE ONE DAY TOUR: Full refund if tour is cancelled 72 hours in advance. Less than 72 hours no refund.
SHORE EXCURSION: Policy: Full refund if tour is cancelled 72 hours in advance. Less than 72 hours no refund.
In the case the cruise ship cancel port for any reason and the ship is unavailable to dock, a full refund will apply.
MULTIDAY VACATION PACKAGE: If cancellation is made 31 days or more prior to the scheduled trip, full refund less 5% administration fee for cover processing charges and international wire transfer. If cancellation is made 30-15 days, the entire 50% deposit is forfeited. If cancellation is made 14-1 days before scheduled trip, total deposit is forfeited.
Note: We highly recommend the purchase of Travel Insurance. Greenway Tours will not be responsible for any situation due to last minute flight cancellations, late arrival of flights due to bad weather conditions and any other circumstances beyond our control.
PAYMENT BY WIRE TRANSFER (For groups or special bookings)
Please find below our bank account information for payments by WIRE TRANSER.
COMPANY LEGAL NAME: CAMINO VERDE S.A AGENCIA DE VIAJES
LEGAL ID: 3-101-253457
COMPANY ADDRESS: San Jose, Costa Rica. Montelimar de Guadalupe. De la corte 950 Norte y 75 Oeste.
TEL: +(506)2297-0889
BANK NAME: BANCO NACIONAL DE COSTA RICA
SWIFT: BNCRCRSJ
BANK ADDRESS: San José. Costa Rica. Av 1 y 3, Calle 4ta.
BANK PHONE NUMBER: Tel: +(506)-2212-2000
IBAN: CR2301510361002600084-8
PAYMENTS ONLINE: Greenway Tours offer the option to pay for the tours online and directly from our web site using the platform PEEK.COM, a very reputable company worldwide. For special quotations or requests, a payment link will be sent via email. This link is provided by Trust My Travel, a subsidiary of TripAdvisor (Viator) and Bókun. This is one of the most readable companies for processing credits cards for the travel industry.
FOR INDIVIDUAL TRAVELERS & GROUPS
- Because of the fact that Greenway Nature Tours is an operator of daily tours and multi day packages, there are no conditions about the time in advance in which a reservation should be made. Greenway Tours can confirm bookings at any time and according to availability.
- To guarantee the reservation, the information about the passenger should be emailed and the deposit should be done maximum 8 days the tour is confirmed, excluding the cases in which the client is already in compliance with the regulations about credit thought our Accounting Department.
- Any special information about the passenger or requirements should be indicated at the moment of made the reservation.
- The agency or client that makes a reservation should require a written confirmation from our Reservations Department, as a guarantee for the services.
- Written cancellations must be received according with our Cancelation Policy in order to avoid any charge.
- In the case of “NO SHOW” the service will be charged according to our regular fees.
- Greenway Nature Tours will wait 10 minutes for a passenger after the specific pick time. Then, the guide will ask the hotel to stamp his document in order to prove that he was there at the time and he will continue the tour. For that, the client will be charged as NO SHOW.
CRUISE PASSENGERS: PUNTARENAS, CALDERA OR LIMON SHORE EXCURSIONS.
- PICK UP & DEPARTURE TIMES: The tour departure time listed is the LOCAL time in the port where the tour takes place. If your ship crosses time zones, the time onboard your ship and the local time in the port may be different. While some ships adjust their clocks to match the local time in port other may keep the clocks in the time zone of the ship departure port. If you are unsure what the local time is in port, please ask Guest Services on your ship.
Tour Meeting Time: 30 Minutes After Ship Arrival (Earliest Tour 8:00 AM)
This means that our first tour will depart at 8:00 AM and in the case the ship arrives at a different time, the departure time will be 30 minutes after the ship arrival.
- For cruise passengers we will wait for the necessary time if there are delays with the docking procedures or clearance by the local authorities. In case that the ship can’t dock due really bad weather conditions or any special reason, we guarantee to all our customers a FULL REFUND. However, if the ship docks, trips operate rain or shine, and we can’t accept last minute cancellations due normal rainy conditions.
- Greenway Tours will wait 10 minutes for a passenger after the specific Pick Up time. After this time, the tour will leave, and the client will be charged as NO SHOW.
- Meeting instructions: We operate from 3 ports basically.
Puntarenas Pier: You will be met at the cruise pier MAIN ENTRANCE. Please, look for a representative of Greenway Tours holding a board with your name or Tour’s name. All Greenway Tours buses have our logo in front and guides wear uniform.
Puerto Caldera: You will be met at the cruise pier MAIN ENTRANCE. Please, look for a representative of Greenway Tours holding a board with your name or Tour’s name. All Greenway Tours buses have our logo in front and guides wear uniform.
Puerto Limon: You will be met at the MAIN ENTRANCE of cruise pier. It is only a short walk from the ship. Look for a representative of Greenway Tours holding a board with your party’s name. All Greenway Tours buses have our logo in front and guides wear uniform.
- Contact information: If you encounter any difficulties the day of the tour, please contact the local representative Mario at Greenway Tours (+506-2297-0889 Office) or (+506-8530-2973 WhatsApp).
- Recommended Dress: We recommend wearing short pants, comfortable clothing, and closed-toe, sensible walking shoes, insect repellent, sunglasses, hat and sunscreen are also suggested.
- Ship Itinerary changes: If your ship makes an itinerary change and you arrive in the scheduled port on an alternate day, please do not assume your tour has been cancelled. Your tour will be scheduled for the new date. Please call our local representative to reconfirm the new date. If your ship completely misses a port where you had the tour, please call (+506-2297-0889 Office) or (+506-8530-2973 WhatsApp) when you return to receive a refund. In case of a port cancellation, an automatic refund to all our bookings will be processed.
- Please note: Greenway Tours Excursions are not provided by the cruise line. Please do not assume this excursion are affected by any changes the ship’s shore excursion department makes their excursions.
General Terms and Conditions. All Services.
- All tour services are provided by GREENWAY NATURE TOURS. GREENWAY NATURE TOURS accept no liability of any kind from any loss, damage, injury, costs or delays resulting from your use of tour services. Participation may also be subject to the tour operator’s own terms and conditions. Any claims arising on this Terms and Conditions shall be brought only in the court of general jurisdiction or the principal office of the independent Tour Operator is located, and the choice of Law with respect to any such claim shall be the law of the jurisdiction.
- GREENWAY NATURE TOURS reserve the right to cancel any tour due to adverse weather conditions or for any other reason and shall not be liable for any laws whatsoever the customers due to a tour cancellation. GREENWAY NATURE TOURS will issue a full refund for all cancelled Tour, including those cancelled due to a delay in ship arrival or an inability of a ship to call on a port.
- All personal Items, including coats, cameras, handbags, and similar personal articles should always remain through the tour under your personal control. GREENWAY NATURE TOURS is not responsible for the loss, theft, or damage of personal items while you are on tour. In case an Item is left in the bus and the client claim it, the delivery expenses will be paid by the client.
- The right is reserved to withdraw any tour, to change the sequence of tour activities, or to omit specific activities for any reason, including the safety or best interest of the customers. Tour operators may also decline to provide tour services of any customer at any time. Greenway Tours reserve the right to exclude any participant in the tour if his/her behaviour is unbecoming or injurious to the welfare of the group.
- All prices are in U.S Dollars.
CHILDREN.
- Passengers between 4-12 years old are considered children. Their fee is 80% of the adult fee.
- Passengers over 13 years old will pay the adult normal fee.23. Passengers under 4 years old are considered infants and do not pay any fee. Parents will assume their expenses and provide their meals.
INSURANCE & WEIVERS
- In some case, Greenway Tours acts as an agent and requires external services from hotels, tour operators, restaurants, etc. In these cases, their insurance and cancellation policies have priority over us. Nevertheless, our vehicles have the best insurance coverages allowed by the Costa Rican government and an additional insurance for Tour Operators.
- In some tours, such as rafting, canopy, treetops walks, etc, Greenway Nature Tours or our suppliers will request to the customer to fill out and sign a waiver. In the case the customer denied signing it up, the company could take the decision to exclude the client from that specific activity and explore a substitute activity.
- GREENWAY NATURE TOURS, as a recognized tour company, acts only as an agent for the passenger in regard to travel, whether by car, motor coach, boat or plane and assumes no liability during such travel for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of defect in any vehicle or for any company person engaged in covering the passenger or in carrying out the arrangements of the tour. GREENWAY NATURE TOURS assume no liability for the loss or personal effects or baggage. The right is reserved to cancel, or substitute stops on any tour without notice, and to use the services of affiliated companies as deemed necessary.
- TOUR TIMING CHANGES: Greenway Nature Tours reserve the right to make last minute changes to the tour timing or Pick Up times if this will be necessary in order to operate the tour in a safety way or due external situations as late ships arrivals, traffic jams, roads blocked or any other special situation.
- SPECIAL TRAVEL DATES RATES CHANGE: For the special dates such as Christmas, New Year and Eastern all the rates will have a supplement charge of 10% due the increments applied by our suppliers and hotels
CERTIFICATIONS & MEMBERSHIPS:
- GREENWAY NATURE TOURS is a recognized and certified Travel Agency and Tour Operator by the government of Costa Rica, according with the laws and regulations estipulate by the Costa Rica Tourist Board (ICT).
NOTE: When other individuals or companies are used to provide services, their insurance payment and cancellation policies will apply.